Frequently Asked Questions
Everything you need to know about our premium audio solutions.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes between 3 to 7 business days for delivery.
Do your speakers come with a manufacturer warranty?
Yes, all Q Acoustics speakers include a comprehensive manufacturer warranty. Passive speakers are generally covered for 5 years, while powered speakers and electronics are covered for 2 years.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.
Are cables and mounting brackets included with the speakers?
While most speakers include rubber feet or spikes, speaker cables and wall-mounting brackets are typically sold separately to allow users to choose the length and style that fits their specific setup.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.